All Sales are Final / Exchange Policy

Our No Hassle Exchange Policy

If necessary, product purchased directly from Nutra-9, may be exchanged within 3 days of receipt for a size exchange or exchange of style for the rear hip-harness (conventional or u-band) only. There must be zero dog hair.This is referred to as a size exchange or a SWAP of the rear hip-lift.  Please call ahead for authorization to make your exchange with us.

All Sales are Final

The Help ‘Em Up Harness™ is a highly specialized therapeutic device. We do not accept returns. Limited exceptions are made for never-worn product in an unopened package. Please call ahead for authorization to make your return with us.

We do charge a restocking fee of 20%

A refund for a never-used/unopen product does not include shipping or handling charges. You are responsible for the return shipping fee. Refunds are processed approximately two-weeks after we are in receipt of your unopen/never-used product and will credit back to your original form of payment less the shipping and handling charge.

Returns of used product are not eligible for a refund and will be returned at the customer’s expense or donated to an animal rescue or shelter. You may also consider donating your harness to your veterinarian or a local shelter to help another dog in need.